FAQ's

Do you accept health insurance?

 No. Nexxus Pathway to Recovery is currently a self-pay practice. Visit fees will be communicated before your appointment. Laboratory, medication and pharmacy costs are separate unless specifically included in a program. 

How do I schedule an appointment?

 Select Book an Appointment from the website menu. You will be directed to the appropriate scheduling option for metabolic care, primary or sick care, or the current-patient portal. 

What should I have available for my appointment?

  Please have your photo identification, current medication list, allergy information, preferred pharmacy details and any recent laboratory results or relevant medical records available. 

What is your cancellation policy?

 Please cancel or reschedule at least 24 hours before your appointment. Contact the practice as soon as possible if an unexpected situation affects your ability to attend. 

Can every health concern be treated through telehealth?

 No. Some symptoms and conditions require an in-person examination, laboratory testing, imaging, urgent care or emergency evaluation. After reviewing your concern, the provider will recommend the most appropriate next step. 

What states do you currently serve?

 Nexxus Pathway to Recovery currently provides telehealth services to eligible patients located in Arizona, Delaware and Florida. You must be physically located in one of these states at the time of your appointment. 

Can I receive a prescription or medication refill?

 Prescriptions and refills may be provided after an appropriate medical evaluation when clinically indicated. Scheduling an appointment does not guarantee that a specific medication will be prescribed or refilled. 

Do you prescribe controlled substances?

 No. Nexxus Pathway to Recovery does not prescribe controlled substances through its telehealth services.  

Do you prescribe weight-management medication?

Weight-management medications may be discussed when clinically appropriate. Eligibility depends on your medical history, current medications, laboratory results and individualized risk assessment. A consultation does not guarantee a prescription. 

Can you order or review laboratory testing?

 Yes. Laboratory testing may be recommended or ordered when appropriate. Existing laboratory results can also be reviewed during your visit. Laboratory charges are separate from the appointment fee unless otherwise stated. 

What states do you currently serve?

 Nexxus Pathway to Recovery currently provides telehealth services to eligible patients located in Arizona, Delaware and Florida. You must be physically located in one of these states at the time of your appointment. 

Are appointments virtual?

 Yes. Appointments are conducted through a secure telehealth platform. You will need a private location, reliable internet access and a device with a working camera and microphone. 

Is my information kept private?

 Yes. Telehealth visits and patient communications are conducted through secure systems designed to protect your health information. Additional details are provided in the practice’s Notice of Privacy Practices. 

What should I do if I have a medical emergency?

 Do not use this website, email or the patient portal for emergencies. Call 911 or go to the nearest emergency department if you are experiencing severe or life-threatening symptoms.